"Provided Superior Customer Service"
Joe Moumdijan (our sales rep) and Shaun Kazemi (Sales Manager) both provided superior customer service. Joe is very knowledgeable, friendly, efficient, easy to deal with and accommodating. Shaun, on the other hand, is the only Sales Manager that we have interacted with directly in the process of buying a car. (We never get to meet other Sales Managers of other brands of cars in the many years that we have bought cars.) Shaun always promptly returns calls despite his busy schedule and takes time to explain everything to us and gives us updates when he was trying to locate the high demand Nissan Pathfinder for us. He is very efficient, patient, and customer-oriented. In the end, he really delivered on his promise of locating and delivering a car to us. In fact, he beat his estimate of delivering a car to us by 2 weeks! Thanks to Joe and Shaun, my wife and I are satisfied Nissan customers.
"He educated me with so much information which enabled me to make an informed decision"
David Moore was a delight to deal with. From the moment he greeted me at the door, he was amazing to deal with. He educated me with so much information which enabled me to make an informed decision on whether to lease or Finance. He worked with me online to get everything in order so that all I had to do was come in and sign the neccesary documents. Because of David, I purchased my vehicle from Woodchester as opposed to the Milton location which is a closer to my home. An execellent experience on all accounts.
"When you talk about teamwork and support, you have it all."
I have bought and owned many cars in my life - Lexus - Jaguar - Mercedes... I just wanted to comment on the used - 2005 Infinity G35X I recently purchased from Roman at Woodchester Nissan. This has been my first experience with Woodchester and the staff and service I received from Roman Postepski, John Schoeck and Don Spurrell was simply put, outstanding. When you talk about teamwork and support, you have it all. Any concerns I had with the purchase were dealt with in the most professional and timely manner. I just wanted to thank you all, it is your friendly customer service that has made me feel very secure in my purchase. You have a new customer that is proud to say he is and will continue to be loyal to Woodchester Nissan - Infinity. You will be the first company I refer when talking about automobiles and quality of service. My family and I, love my new (used) Infinity G35X.
"Danny was Amazing"
Danny told us everything we needed to know. We did not have to ask many questions. He was amazing.
"Such a different experience that I can`t stop telling my story!!"
When I submitted a quote request I wasn`t expecting the video Paul did reviewing the features of the Rogue. It was helpful over the course of the week while debating my options to watch it vs looking on the website. And to have it personalized was nice... some may think it is gimmickie but I rather liked it! I also trusted Paul before I even met him, his quiet professional demeanour eased the anxiety of meeting the `stereotype`sales person. This video firmed my purchase with Paul before I knew the final price. He won my business....actually I should say earned it before we even spoke. Such a different experience that I can`t stop telling my story!!
" Went out of his way to ensure we were completely satisfied"
We purchased a 2008 previously leased Rogue last September. Our Saleman was Roman who also went out of his way to ensure we were completely satisfied. When we were at the dealership this time he made a point of coming over to ask how we were enjoying the vehicle & amp; if everything was ok with it. I was impressed that he would even remember us let alone bother to take time to follow up on his sale. This is not what one usually finds with car dealers once the sale is made.
"I'll Be Back For Sure"
Woodchester Nissan is a great place to service your vehicle. I'll be back for sure.
"Consistently Provides Excellent Customer Service"
I am a customer of this dealership for the past two years. Woodchester Nissan consistently provides excellent customer service. Thank You!
"Very Professional and Customer Service Oriented"
Woodchester Nissan's General Manager, Glen Peacock, immediately took necessary actions to repair my car.
Dealership's Service Manager, Don Spurrell, personally supervised trouble shooting, and found the optimal/and correct/solution for the car's vibration problem.
All together I received a very professional and customer oriented service.
"Always Ensures That I Am Happy"
Ramesh, my service advisor. I've been dealing with Ramesh for many years. He is always pleasant. He is genuinely concerned about making sure the car is running properly. He will always ensure that I am happy with the work Woodchester does.
Don, the service manager. I've gotten to know Don over the past while and he is a true gem. Always works with me to solve my concerns and is accomodating in any way he can.
Woodchester has a great team (with Ken the other service advisor). I will use Woodchester even with Nissan dealers closer to home.
Excellent online appointment service. Thank you.
Great Customer Service
I am touching base to recognize one of your staff for excellent customer service. My Murano had to be towed to your location on Dec 27th due to an issue with the battery and alternator. The tow truck arrived at the dealership at 5:55pm, 5 minutes prior to closing. Your service advisor, Ramesh Nathwani took my details and patiently waited while the tow truck found a spot to drop off my vehicle. I asked if the shuttle was still operating. Ramesh told me it wasn't and asked where I was going. He then proceeded to offer to give me a ride to my home. This was obviously a gesture that is not expected of your employees.
I was very grateful to Ramesh as I was to attend a family event and the vehicle breaking down put me well behind schedule. Ramesh's kind act allowed me to make it in time to the event. I am very greatful to have had Ramesh as my service advisor and hope that you will recognize him for going the extra mile.
A very Happy Motorist
"John Schoeck took the time to over financing and explained in detail what the requirements and payment schedule is. I will definitely recommend Woodchester to my friends. A very Happy Motorist."
"I was looked after by Mr. Tony Flemmings. He provided me with Excellent Service, he took the time to explain the different features and also provided a comparison on the other car manufactures. He was patient and answered all my questions. This was a pleasant and pleasurable experience."
"The dealership was inviting"
"The dealership was very clean and inviting. David was incremental in our decision to buy our Nissan Altima over the Honda Accord."
"The most straight forward sales experience i've ever had"
"I am self aware enough to know that I am a hard customer to please. The sales rep, the sales manager and the business manager all were down to earth, extremely courteous and professional through the whole process.
"Great experience, great car. Will, and have recommend people to Roman!"
Thanks so much
"I'm pleased to pass on my positive experience! Thanks so much again for your help, patience and amount of time spent with me during the whole process. I really do appreciate it."
"I would recommend this car and you to any of my family members, friends and associates."
"In my more than forty years in Canada I have dealt with many of the major auto dealerships at some point and I can honestly say that I have never encountered the personal care and service shown to me by Mr. Kazemi. His is a credit to, not only Woodchester Nissan, but also to the auto shopping public as a whole."